During these unprecedented times, RB Family notices a lot of questions about booked houses and future bookings. We will do our best to answer all of your questions.
Existing bookings during Covid-19:
Please get in touch with us directly and send us your questions per email at firstname.lastname@example.org.
New policies during Covid-19:
Bookings made from 01-04-2020 onwards will be handled with flexible booking terms and conditions. Please note that this policy is not applicable on some houses*. Your down payment will be 25% of the total amount and will be fully refundable until 30 days before arrival under the following circumstances:
The payment will be held in a separate account and will only be definite 30 days before arrival. RB Family will send the second payment order (75% of the total amount) 29 days before arrival. The second payment needs to be completed within 5 days of payment order date. *Please consult us for more information.
The amended cancellation policy will be valid until the government clears negative travel advice for Spain (unless you, the client has residency in a country with remaining travel restrictions). The regular cancellation policy will be implemented again for bookings after clearing travel restrictions. Please find more information about the regular terms and conditions here. Please note that RB Family would like to remain flexible and will try their best in handling all queries in everyones best interest. Get in touch with us if you have any questions!
Stay safe and take good care of your beloved family, friends and relatives. Ibiza will be waiting for you, and so will we!